1. What this list is
#A subprocessor is a company Zerqano uses to run the service that may receive customer data. This page lists the ones that receive customer data in production. Our code can support other services, but they are off unless listed here. This page does not list the systems you choose to connect to Zerqano yourself (section 3).
This list is part of the data processing addendum. Organization owners are told before we add a subprocessor (section 4).
2. Services in use
#| Service | What it does for Zerqano | What it receives | Location |
|---|---|---|---|
| Supabase (Supabase Pte. Ltd.) | Database, file storage and sign-in | All workspace records, user accounts and uploaded files | United States (AWS US East, Ohio) |
| Google LLC (Google Cloud) | AI models through Vertex AI, and text recognition for scanned documents through Cloud Vision | The workspace data a question, import or review needs; images of document pages; messages to the website chat | United States, and Google’s global network for some AI models, so any Google region |
| Qdrant Solutions GmbH (Qdrant Cloud) | Search indexes | Catalog text, document passages and assistant memories, each tagged with your organization | Company based in Germany. Ask us for our cluster’s region |
| Hostinger International Ltd. | Server hosting and business email | Everything the application handles passes through the server it runs on; emails sent to our zerqano.com addresses | United States (Boston) |
| Stripe, Inc. | Billing and payments | Billing contact, plan and subscription details. Card details go to Stripe directly and never reach Zerqano | United States and other countries where Stripe operates |
| Resend (Plus Five Five, Inc.) | Email delivery | Recipient addresses and the content of invitations, shared reports, alerts and demo requests | United States |
| Functional Software, Inc. (Sentry) | Error monitoring | Error messages, stack traces, timings, page addresses and browser details. Sentry’s option to attach personal details is off | United States |
| Cloudflare, Inc. | Turnstile bot check on sign-in, sign-up and the demo request form | Your IP address, browser signals and the check’s token, when the form shows the check | Cloudflare’s global network |
| DuckDuckGo, Inc. | Web search when the assistant looks something up | The search words the assistant sends | United States |
3. Systems you connect
#When you connect a system of your own, such as Shopify, QuickBooks Online, SAP, Agility, another REST API, a webhook of yours, or a Telegram or Discord channel for alerts, Zerqano sends and receives data with that system on your instruction. Those companies work for you, under your agreement with them, and are not Zerqano’s subprocessors.
4. Changes to this list
#We update this page before a new subprocessor starts to receive customer data. Organization owners are told by email at least 30 days ahead and can object. Questions: privacy@zerqano.com.